Question: How do I activate my Self-care account?-Follow this link for the activation process? Answer:https://kisiiuniversity.freshdesk.com/support/solutions/articles/61000275218-student-selfcare-account-activation-process
Question: I cannot see the verification link in my email?
Answer: Please check your junk/spam folder in your university email.
Question: The verification link says Invalid token?
Answer: Go to the initial login page and request another link.
Question: How will I know I have been approved?
Answer: A confirmation message will be sent to your university email once we approve.
Question: I cannot see the submit button?
Answer: Once you have submitted once it will not be visible again. Just update the details and they will automatically synch in the system.
Question: What is my corporate university email?
Answer: This is the official email provided by the university as appears on your admission letter, it comprises of your registration/admission number without the (/) symbol @kisiiuniversity.ac.ke e.g if MR12/20030/20 is your registration number then……..MR122003020@kisiiuniversity.ac.ke will be your corporate University email.
Question: I don’t have a university email?
Answer: Send a request to firstname.lastname@example.org and attach a copy of your admission letter.
Question: How do I log in to my corporate university email?
Answer: Go to the Gmail platform, enter your university email in full, your default password is your index number/year of exam. e.g. 12343454546/2019
Question: My Credentials do not exist in self-care?
Answer: Send inquiry to email@example.com for help.
Question: My credentials do not match in self-care?
Answer: Reset the password on self-care. It will send a reset link to your university email. Log in to the university email and click the link for you to log in to self-care. If you do not see the link in the inbox please check for it in the junk/spam folder.
Question: It says the wrong password when I try logging in
Answer: Go to https://selfcare.kisiiuniversity.ac.ke, click on login, select reset password
Question: I cannot update my payment details on self-care.
Answer: Scan and upload a soft copy of the payment receipt. Fill the receipt number
Question: I have multiple payment receipts.
Answer: Scan them all together as one document and attach it.
Question: I have a cheque. How will I pay the fees using it?
Answer: Make a copy of the cheque and upload it to your payment details point on self-care. Send the original cheque as a parcel to Kisii University Central Registry via G4S. Ensure the cheque is accompanied by a letter from the benefactor indicating who the beneficiary is.
Question: Can I be admitted without full fees?
Answer: You are required to complete your first semester’s fee
Question: When can I change the course?
Answer: After the admission process is completed, we shall notify you of how you will do it.
Question: If I fail to join now, what happens?
Answer: You will defer officially and we shall reserve a spot for you to join us to next September
Question: How do I upload my signature?
Answer: Scribble a sample on the provided space for us.
Question: I get an Error when updating payment details
Answer: Don’t put a comma while typing the amount paid.
Question: I can’t find my sub-county/ward?
Answer: Send the issue to firstname.lastname@example.org and it will be sorted.